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Kadern FAQ

 

You may have below questions, You can click and get our answers

 

◆.Are you a factory?

Yes, we are the factory. Kadern Hotel Supplies® belongs to the parent company---KADERN®. KADERN® owns two branch factories, which are respectively professional in stationery making and disposable Eco-friendly products making. In recent years KADERN® has invested in a third share-holding factory,which mainly produce small electric products. Thus KADERN® can provide hotel customers with more wide range items and guaranteed high quality products(as it can control the quality directly), that be also a development direction of KADERN®.

◆Are all these products on the web are produced by your own factories?

Our own production products among these are:Electrical Items, Laundry Supplies Items, and some products made by plastic or metal such as Bath Duck& Tissue Box of Bathroom Supplies. Other products on the web are which we source and supply to our customers,help customer to control quality,trade process and solve problems,so as to save their time and cost.Many customers ship our own producing items meanwhile toghether with some other products in a whole container to save cost. However,these products will be high quality same as our own making products with high quality and low price characteristics, because we do bulk purchase from our cooperate partners. So please rest assured.

◆Those who cooperate with you are hotel suppliers or the direct hotels?

Most are hotel suppliers. Only a few of them are hotel groups. There are also a lot of five-Stars Hotels in China purchasing products from us and doing OEM cooperation with us.

◆How is your supply capacity?

Our supply capacity will not let you disappointed. So far, we have exported our hotel supplies to more than 50 foreign countries.Many customers our long-term cooperation customers. Depend on these customers,our products have entered into a lot of chain hotels group, such as Sheraton, Hilton ,SHANGRI-LA, Radisson ,Starwood, WESTIN ,Marriott, etc.

◆How do you control the quality of the products?

All of the 2 direct-own factories and the share-holding factory have passed by IS9001 quality certification system. In addition, we have a strong internal KADERN-QSM (quality management system), a specialized QC department. Both production department and quality control department control quality according to strict procedures.We take 100% responsibility for our customers by following Risk Free Policy.

◆Can you provide the design service and customization to client?

We have our own design team, and can provide customers with individual design and production.

◆How long will it take to deliver goods?

Delivery time is decided by the order quantity,and normally is between range 20- - 40 days. If the customer has very urgent need to ship in advance, we will try to find out effective solutions to let that customer satisfied..

◆What are your terms of payment?

We offer many different payment terms to meet requirements of both old and new customers, such as: L/C, T/T, D/P, O/A, etc.

◆If you encounter customer complaints, how do you deal with?

We seldom receive customer complaints. if received , we will consider the reasons at customer’s position. We’ll solve the problem with our customer together and avoid any loss at customer’s side. We firmly believe that providing effective solutions to customer complaints is the basis for long-term cooperation. Such complaints--solving way will be an advantage for us to differ from other suppliers.To cooperate with KADERN Hotel Supplies®, you can rest assured!

◆Can you provide free samples?

Yes we always provide our customers with free samples as long as we have samples in stock which can meet customers’ requirements. If the customer need to customize the sample, we will be glad to arrange the proofing production..

 

 

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