Yes, we are the factory. Kadern Hotel Supplies® belongs to the parent company---KADERN®. KADERN® owns two branch factories, which are respectively professional in stationery making and disposable Eco-friendly products making. In recent years KADERN® has invested in a third share-holding factory,which mainly produce small electric products. Thus KADERN® can provide hotel customers with more wide range items and guaranteed high quality products(as it can control the quality directly), that be also a development direction of KADERN®.
Our own production products among these are:Electrical Items, Laundry Supplies Items, and some products made by plastic or metal such as Bath Duck& Tissue Box of Bathroom Supplies.
Other products on the web are which we source and supply to our customers,help customer to control quality,trade process and solve problems,so as to save their time and cost.Many customers ship our own producing items meanwhile toghether with some other products in a whole container to save cost. However,these products will be high quality same as our own making products with high quality and low price characteristics, because we do bulk purchase from our cooperate partners. So please rest assured.
Our supply capacity will not let you disappointed. So far, we have exported our hotel supplies to more than 50 foreign countries.Many customers our long-term cooperation customers. Depend on these customers,our products have entered into a lot of chain hotels group, such as Sheraton, Hilton ,SHANGRI-LA, Radisson ,Starwood, WESTIN ,Marriott, etc.
All of the 2 direct-own factories and the share-holding factory have passed by IS9001 quality certification system. In addition, we have a strong internal KADERN-QSM (quality management system), a specialized QC department. Both production department and quality control department control quality according to strict procedures.We take 100% responsibility for our customers by following Risk Free Policy.
Delivery time is decided by the order quantity,and normally is between range 20- - 40 days. If the customer has very urgent need to ship in advance, we will try to find out effective solutions to let that customer satisfied..
We seldom receive customer complaints. if received , we will consider the reasons at customer’s position. We’ll solve the problem with our customer together and avoid any loss at customer’s side. We firmly believe that providing effective solutions to customer complaints is the basis for long-term cooperation. Such complaints--solving way will be an advantage for us to differ from other suppliers.To cooperate with KADERN Hotel Supplies®, you can rest assured!
Yes we always provide our customers with free samples as long as we have samples in stock which can meet customers’ requirements. If the customer need to customize the sample, we will be glad to arrange the proofing production..